Legal

Terms of Service

Last updated: 1 November 2026

1. About us

• Company: KushAlaya Private Limited
• Registered office: Plot no. 65, H.No 2-17-8d, Dharmapuri Colony, Uppal, Beside SR Heights, Uppal, K.V. Rangareddy – 500039, Telangana, India
• CIN: U88100TS2026PTC224774
• GSTIN: 36AANCK3491K1ZY
• Email: contact@kushalaya.com

2. Our services

We serve families across India, including families who live abroad and arrange care for parents in India.

• KushCare Discovery: a home safety assessment at your family member’s home.
• KushAlaya Safety Score report: what we found, how serious it is, and what we recommend.
• Home safety products and installation, such as grab bars, lighting and alarms.
• KushLife care visits: visits by trained caregivers, with a wellbeing check at every visit.
• Family portal (family.kushalaya.com): visit updates, documents, messages, wallet, invoices and SOS alerts.
• Optional wearables and sensors that can raise alerts.

What is included in a particular service, and its price, is what we show you when you book or in the quote you accept.

3. Your account

• You must be 18 or older to create an account or book a service.
• Give us accurate details, and keep them up to date.
• Keep your sign-in details private. You are responsible for what happens in your account.
• If you book for a parent or relative, you confirm you are allowed to share their details with us and to give consent for them.

4. Assessments and reports

• The KushCare Discovery and the home assessment are free.
• The Safety Score report reflects what our team saw on the day of the visit. It is advice to reduce risk. It is not a guarantee that no accident will happen.
• We may use AI to help spot hazards in photos and to show a preview of a room with products fitted. A care manager reviews AI results. Previews are illustrations. The finished installation may look different.

5. Quotes, orders and installation

• We send product and installation work as a quote in the family portal.
• You accept and pay for a quote in the portal. We then book the installation and tell you the date.
• Prices are in Indian rupees and include GST, as shown on the quote.
• Someone needs to give our installer access to the home at the booked time. Please tell us before the visit about anything that affects the work, such as walls we must not drill.
• Product warranties are as given by the manufacturer. [Workmanship warranty on installation, if any — to be added]

6. Care visits

• We schedule visits as agreed with you, and assign suitable caregivers.
• Our caregivers provide non-medical support and wellbeing checks. They are not doctors, and a visit is not medical treatment or advice.
• Caregivers may need to change at times. We will tell you, and we try to keep the same caregiver where we can.
• Please treat our caregivers with respect. We may stop a visit if a caregiver is unsafe.

7. SOS and emergencies

KushAlaya is not an emergency service. In an emergency, call 112 (or the local ambulance or police) first.

• SOS alerts, wearables and sensors depend on power, phone networks and the internet. They can fail or be delayed.
• When we receive an alert, we will try to reach your family member, you and the emergency contacts you gave us.
• We do not promise any particular response time unless your plan says so in writing.

8. Wallet and payments

• The family portal has a prepaid KushAlaya wallet. You add money to it through Razorpay, using the payment methods Razorpay offers.
• Orders and services are paid from the wallet balance. Some bookings can be paid directly at checkout.
• Money is credited to your wallet only after the payment is confirmed by Razorpay. If a payment fails, the wallet is not credited.
• We issue a GST tax invoice for each payment for an order or service, and a credit note for each refund. A wallet top-up gets a receipt, not a tax invoice, because it is not a sale.
• The wallet is not a bank account and earns no interest. It can only be used for KushAlaya services.
• Refunds and cancellations follow our Refund & Cancellation Policy.

9. Acceptable use

Do not misuse the website or portal. For example, do not:

• give false information or use someone else’s account;
• raise false SOS alerts on purpose;
• try to break, overload or get around the security of our systems;
• upload anything unlawful, or anything you do not have the right to share.

10. Our content

The website, apps, reports and brand belong to KushAlaya Private Limited. You may use your reports for your own family’s needs. Please do not copy or resell our content.

11. Liability

• We provide our services with reasonable skill and care.
• We cannot guarantee that a fall, injury or other harm will never happen. Our assessments, products and visits reduce risk. They do not remove it.
• We are not responsible for delays or failures caused by events outside our reasonable control, such as network outages, power cuts, natural events or strikes.
• To the extent the law allows, our total liability for any claim is limited to the amount you paid us for the service the claim is about.
• Nothing in these terms limits any right you have under Indian consumer protection law.

12. Ending the service

• You can stop using the service at any time. To close your account, use the family portal or email us.
• We may suspend or close an account that breaks these terms, after telling you why where we can.
• Wallet balance and refunds on closing are covered in the Refund & Cancellation Policy.

13. Changes to these terms

We may update these terms. We will show the new date at the top, and tell you in the family portal about important changes. If you keep using the service after a change, the new terms apply.

14. Law and disputes

• These terms are governed by the laws of India.
• Please contact us first at contact@kushalaya.com. Most problems can be sorted out quickly.
• If we cannot resolve it, the courts at Hyderabad, Telangana will have jurisdiction, subject to your rights under consumer protection law.

15. Contact

KushAlaya Private Limited, Plot no. 65, H.No 2-17-8d, Dharmapuri Colony, Uppal, Beside SR Heights, Uppal, K.V. Rangareddy – 500039, Telangana, India. Email: contact@kushalaya.com.